Pacific Finance Group LLC in 16455 Northeast 85th Street #200

Customer Reviews about Pacific Finance Group LLC:

• ★ ☆ ☆ ☆ ☆
  I was able to successfully refinance my home, but the lack of attention by the staff was staggering. This company does nothing illegal or unethical, but my experience was anything but pleasant. * Do not expect that anyone in the company will follow up at the time & date they say they will, you must be diligent and babysit them every step of the way. * Very little attention to detail was paid, I continually had to go out of my way to review the documents they submitted to the lender and then ask that they be corrected. Ultimately, the last straw was the refund they owed me. I was promised that it would be sent within 10 days of them receiving their commission, but two months after closing I was still emailing them weekly asking for a status of the refund. Yes, it was ultimately paid but only because I hounded them. Honestly, if you have very straight forward and simple loan they can successfully complete it. If you have any complexity I would advise working with another lender that pays greater attention to detail. I have no confidence in their ability to complete complex loans without excessive effort from the borrower. Had I not paid the $500 for the appraisal, I would've cancelled and worked another lender. Very poor customer experience, Carlton and Teresa disappointed me every step of the way.
  By Joshua Bye, January 14, 2017
• ★ ★ ★ ★ ★
  Completely satisfied to work with Terasa and Rich on our home refinance. Rich was able a find a great rate that we are looking for with credit to cover for the closing costs. Rich even stop by and pick up my loan documents at my workplace. Teresa kept us up to date and reminded us regarding the application documents along the process and make sure things are going smoothly. Teresa really took time and offered support along the way and things are going so smooth that we closed the loan in only 3 weeks (from the time I called and talked to Rich to the time signed the closing documents). We got the refinance completed with rate as promised and an amazing speed! Great team work. Greatly appreciate for all your help and support. Highly recommended!
  By Tuan Hoang, November 20, 2016

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About Pacific Finance Group LLC in Redmond